Feature & Runbook Owners

Single source of truth for who maintains each feature and the runbooks that support them. Keep this file updated whenever ownership, escalation paths, or primary verification contacts change.

Area	Owner	Team / Role	Primary Contact	Backup
Authentication	Priya Shah	Identity & Access	Slack #oncall-auth, auth@petunia.inc	Riley Chen
Billing & Subscriptions	Jordan Lee	Billing Engineering	Slack #billing-ops, billing@petunia.inc	Lina Alvarez
Encryption & Secrets	Sasha Kim	Security Engineering	Slack #security, security@petunia.inc	Priya Shah
Error Tracking	Morgan Patel	Observability	Slack #observability, obs@petunia.inc	Theo Ramos
Onboarding	Casey Nguyen	Growth Engineering	Slack #growth-onboarding, onboarding@petunia.inc	Jordan Lee
Platform Admin / Trials	Lina Alvarez	Platform Operations	Slack #platform-admin, platform@petunia.inc	Casey Nguyen
Real-Time WebSocket	Theo Ramos	Realtime Infrastructure	Slack #realtime, realtime@petunia.inc	Morgan Patel
Unified Inbox	Riley Chen	Messaging Platform	Slack #messaging-inbox, inbox@petunia.inc	Sasha Kim
User Management	Jamie Ortiz	Access Control	Slack #access-control, iam@petunia.inc	Priya Shah
Platform Integrations Runbook	Riley Chen	Messaging Platform	Slack #integrations, integrations@petunia.inc	Jamie Ortiz
WebSocket Operations Runbook	Theo Ramos	Realtime Infrastructure	Slack #realtime, realtime@petunia.inc	Morgan Patel

How to use this map

• Reference owners directly in feature docs (Owner: [Name](../OWNERS.md#feature-name)) to avoid drift.
• Keep contact routes actionable for on-call (Slack channel + email alias).
• Update backup owners when rotations change so verification and incident response have a clear path.